All product must be inspected upon receipt for damage. Claims for damages not related to manufacturing defects must be submitted within 5 business days of receipt of product. Claims submitted after 5 business days that are not found to be manufacturing related, may be denied. Freight claims for noticeable damage or shortages must be notated on the bill of lading at the time of delivery. To submit a claim, all documentation including pictures of the damage, proof of purchase and/or order numbers must be provided.
Please complete our warranty claim form below and email all documents to firstname.lastname@example.org
Product may be returned to KCD with a 25% restocking fee if the following criteria is met:
The product is not assembled (flat pack only)
The return is initiated within 30 days of receipt of the product
The product is not damaged and is in original packaging
The product has not been discontinued